DUE TO the COVID 19 pandemic, we have noticed that delivery time has often doubled from pre-covid times! Some parcels arrive on time, but some don't. A tracked package can arrive more quickly and securely. For TRACKING please choose one of the last 3 options in your shipping choices before you pay! (Tracked packet, Expedited, or Xpress-post)
Our un-tracked shipping system is via Canada Post Air Mail. (We do not ship via Shopify so please do not refer to a Shopify App for tracking)
Orders are shipped 2 days a week from our Sidney, B.C. Canada Post Office. We usually mail on Tuesday, Thursday via Canada Post Airmail. Air Mail does NOT allow for tracking, but is dependable and reasonably priced. Please allow up to 3 -6 weeks for your order to arrive at your US or Canadian addresses and approximately 6-8 weeks for orders to other countries. Double these estimates during Covid slowdowns, as often Postal systems quarantine parcels for up to 2 weeks to avoid spread.
If your order sent by Canada Post Air Mail is not delivered to your shipping address of record at all, we regretfully cannot replace your order for free. Please contact us after 3 months, and we will give you Credit. We can also re-send your order once more, as a tracked package, at your expense.
Email us at: email@example.com or phone us at 1-888-658-3566 if you have any questions.