Shipping

As we are located on the West Coast of Canada, in B.C., we mainly use Canada Post to save you on shipping. We also offer other shipping methods, which are available on your checkout page.

We do ship all over the world. Shipping costs will apply, and will be added at checkout. We recommend that you choose a shipping method that allows tracking if you want to be able to track your order! We otherwise use Air Mail through Canada Post. There is NO tracking with our regular Canada Post shipping.

It depends on where you are and if you choose tracking. Usually our orders arrive within 1-2 weeks. However, due to Covid Pandemic, some orders can take 2-8 weeks to arrive to an address on the North American continent. Overseas deliveries can take anywhere from 4 - 12 weeks.

See more of our Shipping Policy here.

Products - Leaflets, AccPacks, Tools and Courses

Most of Thea's designs have an Accessory Pack available, as they are a wonderful way to source the materials Thea used. However, if you can't see them displayed beside the Leaflet or Chart, enter the name of the design into the search bar to find it. If you can't find it by searching for the name of the design, then that Accessory Pack is discontinued.

We do allow returns of certain products in pristine condition. We do not offer refunds for PDF's or Printed leaflets. We always aim for make sure our customers are happy, so if you do need to return an order, please email us and we will guide you through our process. There could be a restocking charge. Here is more information.

We have created some conversion charts for you! Click here to download a PDF that includes most of the special threads that we use for our designs!

We have recently set up a brand new website, and lots of things have changed. Our new site cannot display our “Free Patterns” and our “Stitch Animations” at this time, but we are now adding them as Mini PDF patterns on our new website!

They will sometimes be offered at reduced prices, as part of some promotions we run on our website. Please create an account and receive our weekly mailout notifications of our promotions.

We regret that our former free Stitch Animations will not be able to be added at all due to the formatting of the animations.
We are still working on them, but recommend that you look at our Victoria Sampler Academy to learn about stitches in the meanwhile!

Courses in the VS Academy

Just click on Shop in the upper horizontal menu, and click on Courses.

The VS Academy is a stand-alone platform that has been integrated into our website. It needs its own user name and password. When you sign up for the VS Academy, you will be sent an email asking you to create your own password for the Academy. We recommend that you use the same password that you use on the regular VS site.. so you don't have to remember a second one!

Downloading PDF patterns

As always, you'll still have the option of choosing an archive-quality printed pattern from us, but now you'll have another option – Just download it! Save money on the pattern, AND on shipping - plus get your pattern sooner... meaning, like, instantly!

Copyright Reminder: All of our PDF patterns are copyright protected and – as with all our patterns – are not permitted to be copied or distributed to friends or others. We appreciate you sharing a link to our website (www.victoriasampler.com) with your friends rather than sharing the actual PDFs :) Thank you!

Before you click on the download link, remember that you only have 3 clicks on the link before it becomes inactive.

We recommend that you use a desktop computer to download any of our PDF patterns. It is easier to find your downloads that way. We have no power as to how or where your download file appears on your device. You may try finding it in your device’s FILES. In future, please try to download on desktop PC. That way you can ‘see’ the download happening at the lower left of your browser window.. and can right click on it to find it to save or print it. If you are downloading on a Tablet or iPad.. the files are not obvious.. you have to find the FILES section of your device. The same issue happens on your mobile phone. You may not immediately ‘see’ your download, but it has happened behind the scenes.

For more explanation: Read these detailed instructions carefully.

Wholesale Applications

If you are a shop-owner, and you'd like to purchase our products at wholesale prices, apply HERE. After receiving your emailed application, we will do some research to find out if you qualify. Please allow a few days for us to review it and we will let you know if you've been approved.
After you've been approved, you will need to SIGN IN to your account to be able to get your wholesale prices on some of our products.

Currency

The base currency of our new website is in US $. Even though you can change the way the currency appears while you are searching our website, your final payment will be processed in US dollars.

Customer support

Customer Service