We regretfully do not offer refunds or credit on Kits, Charts, Printed Leaflets OR Downloadable PDF patterns. A refund will be given on other Products or Accessory Packs (in excellent condition only) if they are returned within 30 days at your expense, minus postage. A re-stocking fee may apply depending on condition of items. Email us for further Credit Refund information at firstname.lastname@example.org We require your Victoria Sampler online Sales Receipt or Invoice which came with your parcel.
If your refund is approved, it will be processed, and a credit will be applied to your credit card or original method of payment.
Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, we will need photos and other information, so please send us an email at email@example.com
To return your product, mail your product to: Victoria Sampler Ltd. 8700 Aldous Terrace, Sidney, British Columbia CA V8L 1L2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a Trackable Shipping Option or purchasing shipping insurance as we cannot be responsible for your missing parcel. - Victoria Sampler