DUE TO the COVID 19 pandemic, we have noticed that delivery time has often doubled from pre-covid times! For Canada Post TRACKING please choose one of the last 3 options in your shipping choices before you pay! (Tracked packet, Expedited, or Xpress-post). We will email you the tracking #
If you want to TRACK your parcel, please pay for it on your checkout page. That way you can have a Canada Post tracking number to help you track your parcel. Our un-tracked shipping system is via Canada Post Air Mail.
NOTE: (We do not ship via Shopify Shipping, so please do not refer to Shopify App for tracking. It does not work for this website.)
Orders are shipped 2 days a week from our Sidney, B.C. Canada Post Office. We usually get a mail pickup on Tuesday, Thursday via Canada Post Airmail. Air Mail does NOT allow for tracking, but is dependable and reasonably priced. Estimated Shipping Times have increased during Covid slowdowns, as often Postal systems quarantine parcels for up to 2 weeks to avoid spread. Please allow up to 2 - 8 weeks for your order to arrive at your US or Canadian addresses and approximately 4 - 12 weeks for orders to other countries. We hope that regular shipping times resume in future.
If your order sent by Canada Post Air Mail is not delivered to your shipping address of record, we regretfully cannot replace your order for free. Please contact us after 3 months, and we will do our best to figure out what we can do for you.
Email us at: firstname.lastname@example.org or phone us at 1-888-658-3566 if you have any questions.