At Victoria Sampler, we aim to ensure your satisfaction with our products. Please review the following guidelines for returns:

Kits and Printed Patterns

• Eligible for return for store credit within 30 days of delivery if in excellent condition.

PDF Patterns

• Due to the nature of digital products, returns or refunds are not available.

Courses

• Eligible for return for store credit within 7 days of purchase.

Defective or Damaged Items

• Items that arrive defective or damaged may be returned for store credit within 30 days of delivery.
  
• To process such a return, please provide photo proof and any additional requested information to our team.

General Return Policy

• Proof of purchase (e.g., order confirmation or invoice) must be included.
• All returned items must be in their original, good condition.
• Returns are processed upon receipt of the item(s).
• Customers are responsible for return shipping costs. Shipping costs are non-refundable.

Additional Recommendations

• Consider using a trackable shipping service or purchasing shipping insurance, as we cannot be responsible for lost parcels.

To start the return process, please email us at info@victoriasampler.com.