Refund Policy: 
We regretfully do not offer refunds or credit on Charts or Leaflets.  A refund will be given on other Products, Accessory Packs, or Full Kits (in excellent condition only) if they are returned within 30 days at your expense, minus postage. A re-stocking fee may apply depending on condition of items.  Email us for further Credit Refund information at info@victoriasampler.com  We require your Victoria Sampler online Sales Receipt or Invoice which came with your parcel. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@victoriasampler.com.

Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, we will need photos and other information, so please send us an email at info@victoriasampler.com 

Shipping
To return your product, mail your product to:  Victoria Sampler Ltd.  8700 Aldous Terrace, Sidney, British Columbia CA V8L 1L2

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. - Victoria Sampler