Shipping Policy

Physical Goods

Estimated Shipping Time & Processing We process and ship orders twice a week—typically on Tuesdays and Thursdays—from Sidney, B.C., Canada, via Canada Post.

Estimated Delivery Times:

  • USA & Canada: 2–8 weeks
  • International (Other Countries): 4–12 weeks

Please note: Shipping delays may occur due to postal service backlogs or customs quarantines (especially post-COVID). We appreciate your patience.

Shipping Methods & Costs

  • Canada Post Air Mail (Untracked): This is our default and most affordable option. No tracking provided.
  • Tracked Packet, Expedited, or Xpresspost: Include tracking. Choose one at checkout if tracking is required. We will email your tracking number once your parcel has shipped.

Track your shipment here: https://www.canadapost-postescanada.ca/track-reperage/en

IMPORTANT: We do not ship via Shopify Shipping. Do not use the Shopify App for tracking—it will not work for orders placed through our website.

Delivery Issues: If your order is not delivered within 3 months using Canada Post Air Mail, please contact us. While we’ll do our best to help, we cannot replace untracked shipments for free if an incorrect address was provided.

Shipping Rates

Shipping costs are calculated at checkout based on order weight and destination. Below are examples of typical shipping rates:

Canada:

  • Envelope Mailer - light (0–0.2kg): $2.95 (no tracking)
  • Envelope Mailer - heavy (0.201–0.5kg): $4.80 (no tracking)
  • Box Packet (0.501–1kg): $15.30 (no tracking)
  • 2 Box Packets (1.001–1.5kg): $30.60 (no tracking)

United States:

  • Envelope Mailer - light (0–0.2kg): $4.85 (no tracking)
  • Envelope Mailer - heavy (0.201–0.5kg): $12.00 (with tracking)
  • Box Packet (0.499–1kg): $22.75 (with tracking)
  • 2 Box Packets (1.001–1.5kg): $34.75 (no tracking)

International (Rest of World):

  • Envelope Mailer - light (0–0.2kg): $9.70 (no tracking)
  • Envelope Mailer - heavy (0.2–0.5kg): $19.40 (no tracking)
  • Box Packet (0.501–1kg): $49.60 (no tracking)

Digital Downloads (PDF Patterns)

All patterns are currently available as PDF Downloads only. This eliminates shipping costs and allows you to access your purchase immediately.

Download Instructions:

  1. Choose your desired PDF pattern and add it to your cart.
  2. After checkout, a download link will appear on the order confirmation page.
  3. You will also receive a separate email titled "Your downloads are ready!" with a link to download your file.
  4. We recommend downloading on a desktop or laptop for the easiest access. If using a tablet or phone, locate your file in the "Files" or "Downloads" folder.
  5. Click the link to download—you are allowed up to 3 downloads per pattern.
  6. Save or print the pattern to use as a reference while stitching. If you do not receive the email within 24 hours or encounter a problem, contact us and we’ll ensure you receive your pattern.

For more detailed download instructions, click here for our PDF Pattern Purchase and Download Instructions.

Copyright Notice

All PDF patterns are protected by copyright. Copying or redistributing the files is not permitted. We appreciate you sharing a link to our site rather than forwarding the actual PDF files.

Questions?

We're happy to help. Please contact us at: info@victoriasampler.com