Victoria Sampler FAQ
As we are located on the West Coast of Canada, in B.C., we mainly use Canada Post to save you on shipping. We also offer other shipping methods, which are available on your checkout page.
We do ship all over the world. Shipping costs will apply, and will be added at checkout. We recommend that you choose a shipping method that allows tracking if you want to be able to track your order! We otherwise use Air Mail through Canada Post. There is NO tracking with our regular Canada Post shipping.
It depends on where you are and if you choose tracking. Usually our orders arrive within 1-2 weeks. However, some orders can take 2-8 weeks to arrive to an address. Overseas deliveries can take anywhere from 4 - 10 weeks.
See more of our Shipping Policy here.
Products - Leaflets, AccPacks, Tools and Courses
First, type in the name of the pattern you want to know about into the Search Box. Even one word in the pattern will probably give you the exact name. Click on that and see the Main Product page.
Scroll down past the main photo, and see the Description under the photo. Then, for more info, click on the “View More” link under the description to expand that section. You will see the SIZE of the finished stitched area , the CUT SIZE suggested for framing, the type and colour of LINEN and MATERIALS used.. and even the Sampler STITCHES used! We do not carry any Acc Packs any more.
We have created our own conversion charts for you! Click here to download a PDF that includes most of the special threads that we use for our designs!
Our new site cannot display our “Free Patterns” at this time, but we are slowly adding prior Free Patterns as Mini PDF patterns on our new website!
We do allow returns of certain products in pristine condition. We do not offer refunds for PDF's or Printed leaflets. We always aim for make sure our customers are happy, so if you do need to return an order, please email us and we will guide you through our process. There could be a restocking charge. Here is more information.
Courses in the VS Academy
Just click on Shop in the upper horizontal menu, and click on Catalogue and then Course Registration.
We do have an expiry date on your courses. You can find the expiry date in the "description" of each course (found on the page with the large photo, and the price).
The VS Academy is a stand-alone platform that has been integrated into our website. It needs its own user name and password. When you sign up for the VS Academy, you will be sent an email asking you to create your own password for the Academy. We recommend that you use the same password that you use on the regular VS site.. so you don't have to remember a second one!
Downloading PDF patterns
As always, you'll still have the option of choosing an archive-quality printed pattern from us, but now you'll have another option – Just download it! Save money on the pattern, AND on shipping - plus get your pattern sooner... meaning, like, instantly!
Copyright Reminder: All of our PDF patterns are copyright protected and – as with all our patterns – are not permitted to be copied or distributed to friends or others. We appreciate you sharing a link to our website (www.victoriasampler.com) with your friends rather than sharing the actual PDFs :) Thank you!
Before you click on the download link, remember that you only have 3 clicks on the link before it becomes inactive.
We recommend that you use a desktop computer to download any of our PDF patterns. It is easier to find your downloads that way. We have no power as to how or where your download file appears on your device. You may try finding it in your device’s FILES. In future, please try to download on desktop PC or Mac. That way you can ‘see’ the download happening at the lower left of your browser window.. and can right click on it to find it to save or print it. If you are downloading on a Tablet or iPad.. the files are not obvious.. you have to find the FILES section of your device. The same issue happens on your mobile phone. You may not immediately ‘see’ your download, but it has happened behind the scenes.
For more explanation: Read these detailed instructions carefully.
The base currency of our new website is in US $. Even though you can change the way the currency appears while you are searching our website, your final payment will be processed in US dollars.
Our website is now poweredby Shopify, and we have no choice in how it operates. Even though Shopify is a Canadian company, they also do all their business in the world’s most popular currency. 95% of our business is from the US or International and in order for us to compete with todays' internet shopping sites, we have had to change to a currency that is understood by everyone around the world.
Also, all of our raw materials, even our paper, are all sourced from the USA and we also pay US$ for them (along with exchange rates and cc fees). Our base prices have always been set in US$ in the past, but now we don't have the option to change to CDN$ on our website. We have supported our Canadian customers for years, by charging them less than we charged our American customers. Now we can no longer afford to do so.
We are a small home business trying to make a living in an increasingly challenging business internet environment. We do appreciate your support!
If you are a shop-owner, and you'd like to purchase our products at wholesale prices, apply HERE. After receiving your emailed application, we will do some research to find out if you qualify. Please allow a few days for us to review it and we will let you know if you've been approved.
After you've been approved, you will need to SIGN IN to your account to be able to get your wholesale prices on some of our products.
Any other question?
If we still haven't answered your question, contact us via email and we will reply within 7 days.